Frequently Asked Questions
Q: How long will the evaporative cooler cool on a water fill?
A: The unit will cool for approximately 20 hours.
Q: What size room will it cool?
A: The evaporative cooler will cool an average size room of about 170 to 200 square feet.
Q: What is the best location for the cooler?
A: The best location for the cooler is the hottest part of the room.
Q: Will the unit work with a GFI outlet?
A: Yes, the unit is supplied with a grounded plug that will work with a GFI outlet.
Q: What should you do if the unit develops mold?
A: In most cases the unit should not develop any mold since it is a closed system. But if it does develop mold it can be cleaned by using 1/8 of a cup of Clorox bleach in each side tank. (Note: make sure you have a new filter ready to put in after cleaning). Run the unit for 15 min and then turn it off and let it sit for 24 hours. Then run it for another 15 min to clear any build up out. Next drain unit, replace filter and refill with clean cold water.
Q: Water is leaking out of the back of the unit by the filter?
A: In most cases this is caused by the filter panel not being seated correctly into the base. Remove the filter panel. Once removed check that all of the tubes located at the bottom of the panel are straight and that there are no obstructions. Next re-insert filter panel make sure that you have lined up all of the water return tubes into the holes at the base of the unit.
Q: For best cooling what speed should I run the fan?
A: The unit should be run in low for best possible cooling.
Q: Can the unit be used as a fan only?
A: Yes, you can do this by turning just the fan switch on and leaving the pump switch in off.
Q: The refill water light continues to blink, even though Water Tanks are full?
A: The water may not be flowing into the Base unit. Check side tanks to make sure they are seated properly. When seated properly you should be able to hear water flowing into base unit.
Q: The cooler Pad does not get wet after several minutes of operation.
A: Make sure that the fan is running and that pump switch is in the on position. If that is the case then the Water Distribution Holes may be clogged. Turn Fan and Pump switches to off. Unplug unit from wall. Remove filter assembly (see filter replacement section) Locate the drip tube clear the holes located on the bottom of the tube and use a paper clip to clean them out.
Q: The cooler Fan does not operate.
A: Make sure unit is fully plugged into the outlet. Check outlet to see if there is power coming to it. If all looks good, then the fan thermal overload breaker may have activated; unplug unit and wait 30 minutes and try again.
Q: Is it normal for one side tank to empty before the other?
A: Yes, In most cases one will empty then the other.
Q: Will it hurt the water pump if the water runs out?
A: No